Grand River Insurance Brokers – Privacy Policy
Our privacy policy explains how we handle the personal information you provide when doing business with us. The protection of your personal information is one of our highest priorities. We collect, use, and disclose personal information only in ways that a reasonable person would consider appropriate in the circumstances.
Why We Collect Personal Information
We collect personal information when you become a client, and whenever you acquire or renew an insurance product. Common reasons include:
- To enable us to acquire or renew an insurance policy for you
- To assist and assess your ongoing insurance needs
- To offer other products such as financial products
- To ensure accuracy and protect against error or fraud
What Personal Information We Collect
Depending on the purpose, we may collect:
- Name, address, and contact information
- Claims history
- Credit and past payment records
- Driver’s record
- Property details (for example, home and contents value)
- Medical information that may affect the ability to operate a vehicle
- Employment information
Sources of Personal Information
We may obtain personal information from:
- Previous insurance companies
- Other insurance brokers or agents
- Credit organizations
- Motor vehicle and licensing authorities
- Financial institutions
- Medical professionals
Disclosure of Personal Information
To serve your insurance needs, we may share your personal information with:
- Insurance companies
- Other brokers or agents
- Credit organizations
- Adjusters or lawyers working with us
- Financial institutions, such as mortgage holders
How We Protect Your Personal Information
To protect your privacy, we will:
- Not collect, use, or disclose personal information for purposes other than those identified
- Keep personal information only as long as required
- Maintain personal information that is accurate, complete, and up to date
- Safeguard personal information appropriately
- Respond to requests to access or correct personal information
- Obtain appropriate consent before collecting, using, or disclosing personal information
Consent
We may obtain your express consent, or determine that consent is implied based on the circumstances, such as when you request insurance products or services. In certain legal situations, consent may not be required.
Advertising and Analytics
We may use analytics and advertising tools to understand how visitors interact with our website and to deliver advertising aligned with user interests. Information collected through these tools is typically aggregated and anonymized.
SMS Terms and Conditions
If you choose to provide your mobile phone number, you consent to receive SMS communications related to insurance services. You may opt out at any time by following unsubscribe instructions. Standard message and data rates may apply.
Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices, including the use of digital advertising and analytics tools. We encourage you to review it from time to time.
Contact Information
If you have questions about this privacy policy, wish to access or correct your personal information, change your consent, or file a complaint regarding privacy practices, please contact:
Grand River Insurance Brokers
2176-B, Chiefswood Rd
Ohsweken, ON N0A 1M0
519-445-2795
Email: info@grandriverinsurance.ca